Sheila M. Blair

12502-120 Avenue
Edmonton, Alberta, T5L 2P9
Tel: (780) 454-6769
FAX: (780) 481-0923

EDUCATION                      Bachelor of Arts (Major Subjects: Sociology, English,

CAREER                            19 years progressively responsible experience as a public
SUMMARY                                     servant with the government of Canada and the government
                                                             of Alberta, culminating at the Director level in Alberta Family
                                                             and Social Services.

    Since 1993, have worked as a management consultant largely
as an Associate with C. A. MacDonald and Associates, a company providing consulting assistance to health and human service government departments in the areas of evaluation, legislative and policy development, research and analysis, program design and implementation, and fraud and error control.

SKILLS AND                      Public policy research, evaluation and development

                                                      Establishing program goals and results monitoring processes

    Problem solving and innovation

    Public Communication Strategies

    Quality Improvement Processes

    Investigation and audit processes

CONSULTING                    Updating of existing Occupational Profiles and drafting of new
PROJECTS                                   Profiles for Advanced Education and Career
                                                            Development;

    Participation in a project to explore issues, options and cost
benefit of the use of a common client identifier in income security programs in Canada;
    Participation in the development of a complete communications
strategy for the introduction of a common client identifier in income security programs in Canada;
    Development of an inventory and strategic plan for health
promotion and health education programs in a large regional health authority;
 
   Comprehensive evaluation of 11 early childhood development
projectsfor a large regional health authority;


    Reviewing of fraud and error rates and prevention and deterrence

initiatives in income security programs in North America;
    Developing a complete Handbook and Training Guide for use of
fraud investigators;
    Participation in the facilitation of a planning session to improve
service delivery in an income support program;
    Participation in a feasibility study for several government
departments exploring the use of a common client identifier and the effectiveness of advanced card technology for consumer identification;
    Assisting in a review of Electronic Benefit Transfer systems in
use in Canada and the United States;
    Conducting a review of training/educational materials available for
use in training of eligibility and criminal investigators, previewed the materials and made appropriate recommendations on their use;
    Reviewing and reporting on Administrative Disqualification
programs in use in income security jurisdictions;
    Assisting in the research, design and implementation of an Early
Detection and Prevention initiative for a provincial Income Assistance Program;
    Delivering training on early prevention program policy,
procedures, program design, interviewing skills and fraud awareness to front-line caseworker staff and investigative staff as well as orientation of supervisors, managers and other departmental staff;
    Assisting in the development of client and public communication
materials for the introduction of a new prevention program.

EMPLOYMENT                  Director of Quality Assurance, (1992/93), Alberta Family and
HISTORY                              Social Services.

    Director/Manager/Supervisor of Fraud and Error Control,
(1987-1992) Alberta Family and Social Services
    Fraud/Eligibility Investigator, (1977-1987), Alberta Community
and Social Services
    Project Manager, (1976-1977), Statistics Canada

    Executive Assistant to Assistant Deputy Minister, (1973-1974),

Alberta Culture, Youth and Recreation
    Senior Research Officer, (1971-1973), Alberta Federal and
Intergovernmental Affairs

REFERENCES                 Available upon Request