Board of Canada Secretariat: Quality Services Guides.
This URL provides links
to the many quality services guides available on-line, including guides
on: Client Consultation, Measuring Client Satisfaction, Working with Unions,
Supportive Learning Environments, Recognition, Employee Surveys, Service
Standards, Benchmarking and Best Practices, and Communications.
Canadian Council on Health Services Accreditation.
the Canadian Council on Health Services Accreditation is to
promote excellence in the provision of quality health care and the efficient
use of resources in health organizations throughout Canada. Council provides
its immediate customers, the health care organizations, with the opportunity
for voluntary participation in an accreditation program based on national
The Joint Commission on Accreditation of
evaluates and accredits more than 15,000 health care organizations in the
United States, including hospitals, health care networks and health care
organizations that provide home care, long term care, behavioral health
care, laboratory, and ambulatory care services. An independent, not-for-profit
organization, the Joint Commission is the nation's oldest and largest standards-setting
and accrediting body in health care.
National Committee on Quality Assurance
of the Inspector General, Department of Health and
Department of Health
and Human Services: Continuous
Program. In the spring of 1993, after Vice President Gore initiated
the National Performance Review (NPR), Secretary Donna E. Shalala established
a Continuous Improvement Program (CIP) at the Department of Health and
Human Services. The CIP involves hundreds of HHS employees in an ongoing
process of creating a more customer-oriented efficient department.
Quality Health Care and
the Role of Health Services Research.
Testimony by the Administrator
of the Agency for Health Care Policy and Research, Clifton R. Gaus, Sc.D.
Before a Hearing of the Senate Appropriations Subcommittee on Labor, HHS,
and Education, November 13, 1996.
Finding Fraud Indicators
In Data - a common sense primer to
sorting data bases to identify
Recognizing the Elements
of Fraud - Copyright © 1995 Mark R.
Seriously - A Discussion Paper issued on behalf of
the Audit Faculty of the
Institute of Chartered Accountants in England & Wales. January 1996.
The authors of this booklet were: A J Bingham of Coopers & Lybrand,
I K Huntington of KPMG, M E Jones of Touche Ross.
Care Fraud - Information-Sharing Proposals to Improve